Overview
Service Desk/Field Support | Lisbon | Onsite Jobs in Lisbon, Portugal at Decskill
Title: Service Desk/Field Support | Lisbon | Onsite
Company: Decskill
Location: Lisbon, Portugal
We are growing. And we are looking for talented people!
At Decskill, we believe that technological excellence is driven by human talent.
We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.
As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.
Responsibilities
- Provide on-site and remote IT end-user support.
- Resolve incidents and service requests in multi-client environments.
- Perform on-site interventions at client locations, with frequent travel across Lisbon and surrounding areas.
- Diagnose and troubleshoot hardware and software issues on desktops and laptops.
- Install and reimage operating systems using corporate deployment images.
- Perform network patching and interventions in communication racks and data cabinets.
- Manage and update support tickets, ensuring detailed documentation of all actions performed.
- Maintain and update asset inventory records for serviced equipment.
- Provide support for Microsoft Windows and macOS environments.
- Perform basic network testing and troubleshooting activities.
- Work independently in demanding and high-pressure environments.
- Adapt to different platforms, tools, and operating systems.
- Availability for travel and participation in on-call support rotations.
Skills
- Microsoft Windows
- macOS
- Hardware & Troubleshooting
- Service Desk
- On-Site & Remote Technical Support
- Computer Networks
- Network Patching
- Ticket Management
- IT Support
- Incident Management
- English
- Valid Driver’s License (Portugal)
Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.
Find with us the right opportunity to grow!
What you can expect from us
- Long-term projects with national and international context
- Opportunities to grow technically and professionally
- A people-first culture, focused on transparency and trust
- Teams that value ownership, collaboration and stability
