Dispatcher/Operations Jobs in Montreal, Canada at EntourageSearch.com
Location: Montreal
Description
Our client, a top transportation company specializing in local, national, and cross-border services, is seeking a Dispatch/Operations Coordinator. In this role, you’ll manage freight movements, book trucks, plan routes, and ensure timely, cost-effective service. You ll coordinate with vetted carriers, resolve issues, and maintain high service standards to support our commitment to reliability and customer satisfaction.
Responsibilities
Serve as the primary point of contact for a designated portfolio of customers, ensuring efficient and timely movements that meet their specific needs.
Coordinate inbound and outbound freight, managing daily priorities and weekly transportation targets.
Independently book trucks and plan routes; familiarity with dispatch software, Dispatch Mate preferred.
Ensure carrier compliance with company policies and procedures; negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
Communicate with carriers and customers to resolve discrepancies, and manage logistics activities including obtaining shipment rates, negotiating with service providers, tracking shipments, and addressing quality, quantity, and schedule issues.
Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOL, and carrier confirmations.
Proactively communicate service risks to customers and provide resolution requirements.
Familiarity with North American geography and proficiency with basic computer functions; aptitude for learning new software quickly.
Demonstrate problem-solving and decision-making skills, with the ability to work both independently and as part of a team.
Qualifications
3-5 years of experience in the transportation industry, including dealing with FTL and LTL shipments.
Ability to manage a fast-paced, high-volume workload and multi-task effectively.
Excellent written and verbal communication skills;
bilingual English and French preferred in order to communicate effectively with all customers across North America.
Ability to understand, write, and effectively present instructions, correspondence, and memos.
Adaptability to changes in the work environment.
Accurate data entry skills and attention to detail.
Dependability and strong problem-solving abilities.
Ability to work well in both team settings and independently.
Effective decision-making skills and practical understanding to follow instructions.
Ability to perform basic calculations, such as linear footage.
Ability to address problems involving several concrete variables in standardized situations.
Education/
Experience:
Minimum high school diploma required.
Brokerage or Trucking experience is an added bonus.
Job Benefits
Parking on site
Health Plan
Additional Bonus/Commission structure
Title: Dispatcher/Operations
Company: EntourageSearch.com
Location: Montreal, Canada
Category:
