Overview
Customer Service Assistant (Remote | Ballito, KZN) Jobs in Ballito, KwaZulu-Natal, South Africa at SASSO CONSULTING
Title: Customer Service Assistant (Remote | Ballito, KZN)
Company: SASSO CONSULTING
Location: Ballito, KwaZulu-Natal, South Africa
Customer Service Assistant
Affiliated Utilities – Utility Tracker Division
Fully Remote (Preference for candidates based in Ballito, KZN)
Salary: R15,000 – R18,000 per month (dependent on experience)
Working Hours: UK Business Hours
About The Role
Affiliated Utilities is seeking a highly motivated and disciplined Customer Service Assistant to join their Utility Tracker Division.
This is a client-focused role requiring strong communication skills, attention to detail, and the ability to thrive in a fast-paced remote working environment. The successful candidate will work closely with the Division Manager, supporting UK-based clients, managing customer accounts, handling queries, and assisting with day-to-day operational processes.
Key Responsibilities
- Manage and respond to client queries via email in a professional and timely manner
- Build and maintain strong client relationships
- Review client accounts and ensure accuracy of information
- Analyse and work with data and figures to support client requirements
- Generate and pull reports using internal systems and Microsoft Excel
- Assist with switching clients to more cost-effective utility tariffs
- Maintain clear and organised records of client interactions and account updates
- Collaborate with management to ensure high service delivery standards are maintained
- Support operational and administrative processes within the division
Minimum Requirements
- Fluent in English (written and verbal) – essential for communicating with UK-based clients
- Previous experience in customer service, client support, administration, or account coordination
- Strong proficiency in Microsoft Outlook and Excel
- Comfortable working with numbers, reports, and account reviews
- Ability to work UK business hours consistently
- Fully equipped remote working setup (reliable internet, laptop, backup power preferred)
- Highly organised, self-disciplined, and able to work independently
- Own reliable transport preferred for occasional in-person meetings
Key Competencies
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proactive, driven, and results-oriented mindset
- Strong problem-solving skills
- Professional and positive approach to customer interactions
- Ability to manage workload independently and meet deadlines
Additional Advantageous Experience
- Experience within utilities, energy, account management, customer support, or operational administration environments
- Experience working with reports, spreadsheets, databases, or client account reviews
What We Offer
- Competitive salary based on experience
- Fully remote working environment
- Opportunity to grow within a fast-paced international business
- Supportive and performance-driven team culture
