Overview
Service Call Office Coordinator Jobs in Fort Dodge, USA at The Decker Companies
Decker Truck Line is a family owned company with over 95 years of experience.
We are hiring an onsite Service Call Office Coordinator for our Maintenance Department. The position involves 12‑hour shifts, 6 am‑6 pm, rotating between 3‑day and 4‑day work weeks. You will work only six months of the year, with weekends off. The role requires strong computer, organizational, and mechanical knowledge.
Responsibilities
- Assist drivers via phone and computer with service issues, breakdowns, repairs, and emergencies.
- Schedule repairs according to urgency.
- Communicate with drivers, service providers, and operations about equipment locations and load movements during breakdowns.
- Document all information related to breakdowns and repairs in the computer system.
- Handle invoicing, purchase orders, and data entry.
- Perform other duties as assigned.
Qualifications
- Excellent data‑entry and prioritization skills for a fast‑paced environment.
- Strong written and verbal communication skills, customer service orientation, and computer proficiency.
- Background in transportation and/or mechanics is required or highly preferred.
Benefits
- Competitive wage paid weekly.
- Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance.
- 401(k) with an employer match.
- Flexible Spending Accounts for medical and dependent care expenses.
- One week of PTO upon hire, another week at six months, and additional weeks annually thereafter.
- Paid holidays and more.
Equal Opportunity Employer.
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Title: Service Call Office Coordinator
Company: The Decker Companies
Location: Fort Dodge, USA
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