Overview
Route Driver – Customer Service Support Jobs in Kent, WA at New System Laundry
Title: Route Driver – Customer Service Support
Company: New System Laundry
Location: Kent, WA
Customer Service Representative — Route Relief (Cover Routes & Customer Success)
New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.50/hr.
New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a Route Relief Customer Service Rep who’s equal parts service pro + relationship builder—covering routes as needed to keep customers taken care of.
Why you’ll like it here
- You’re not stuck at a desk — your route changes, your days go fast
- Strong training + support (you won’t be thrown to the wolves)
- Real impact: you help customers stay stocked, solve issues fast, and make their week easier
- $28.50/hr. starting pay (route relief)
What You’ll Do
- Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
- Deliver/pick up linens & supplies; verify tickets and collect signatures
- Manage customer inventory levels (keep them stocked—not buried)
- Use mobile tools to document service, routes, and updates
- Handle customer issues professionally (fix what you can, escalate what you can’t)
- Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
- Collect payments when needed and keep documentation accurate
- Drive safely, complete pre/post-trip inspections, and support our safety culture
You’re a fit if you are
- Friendly, organized, and accountable
- Comfortable working independently and talking with customers daily
- Detail-minded with inventory, paperwork, and follow-through
- Adaptable — you can step into different routes and keep service consistent
Requirements
- Valid driver’s license; comfortable driving a box truck (training provided)
- Able to lift/push/pull up to 50 lbs. repeatedly
- Comfortable using mobile apps daily
- Background check + drug screening required for fleet drivers
- Paid weekend coverage (when assigned) On-call hours: Sat/Sun 8:00am–4:30pm
Apply with your resume and a quick note: “What does great service look like when nobody’s watching?”
