Overview
Driver Engagement & Community Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at Shopee
Title: Driver Engagement & Community
Company: Shopee
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Job Description
- Develop, plan, and execute driver care, engagement, and incentive initiatives to grow the driver community, enhance driver experience, and improve operational performance.
- Analyze driver insights and operational performance to design schemes aligned with specific objectives and target driver segments.
- Coordinate and implement online and offline communications for schemes, ensuring clear messaging delivered to the right audience at the right time.
- Monitor, analyze, and evaluate initiative effectiveness (participation rate, cost efficiency, operational impact, etc.), and proactively optimize performance.
- Consolidate and report results; propose improvement initiatives based on data analysis and execution outcomes.
- Collaborate closely with cross-functional teams to ensure projects are executed according to plan and achieve defined objectives.
- Assist Line Manager in other tasks assigned
Requirements
- Bachelor’s degree in Economics, Marketing, Communications, or related fields.
- Strong analytical and data-driven mindset.
- Ability to assess and analyze user insights and market trends.
- Solid understanding of communication channels and their effectiveness to design and implement suitable programs.
- Proactive, responsible, open-minded, and enthusiastic at work.
- Strong communication and stakeholder management skills.
- Good time management and organizational skills.
- Proficiency in Excel is a plus.
- Good command of English is an advantage.
