Overview
Customer Operations Representative Logistics Jobs in Toronto, Canada at ZIM
Position: Customer Operations Representative at ZIM Logistics
Drive customer satisfaction and operational excellence as a Customer Operations Representative at ZIM Logistics. This role is focused on efficient shipment handling and proactive customer support.
As a Customer Operations Representative, you’ll be the primary contact for your assigned accounts, resolving issues with great urgency and maintaining efficient cargo flow. Your ability to communicate effectively with local and overseas agents while managing documentation will be crucial. You will also build lasting relationships with clients, enhancing their logistics experience.
Key Responsibilities:
• Act as primary point of contact for customer account needs
• Anticipate and resolve potential shipment issues proactively
• Maintain and organize job files with precision
• Communicate shipping instructions and documents with agents
• Prepare necessary customs documentation and follow up
Requirements:
• Minimum 3 years in Customer Service/Operations
• Knowledge of Freight Forwarding and logistics
• Proficient in MS Office and local language skills
• Insight into Canadian Customs regulations
• Detail-oriented approach for documentation accuracy
Excel in customer service and logistics operations at ZIM Logistics.
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Title: Customer Operations Representative Logistics
Company: ZIM
Location: Toronto, Canada
Category:
