Clerical Assistant 3 Bureau of Driver Licensing

THE POSITION

Consider a rewarding career opportunity as a Clerical Assistant 3 with the Department of Transportation. Working within the Bureau of Driver Licensing will place you at the center of important record updates that affect drivers throughout the Commonwealth. You will work with information that supports fair and accurate safety decisions. Your commitment to quality will help improve the experience of all Pennsylvanians who rely on our transportation services.

DESCRIPTION OF WORK

In this position, you will play a vital role in keeping driver records accurate and ensuring that sanction activity is handled correctly and in line with state and federal rules. As a Clerical Assistant 3, you will perform the following duties:

• 
  Record Updates: Review and apply changes to driver record sanctions based on information received from courts, legal staff, and other sources
• 
  Manual Processing: Enter corrections, recalculations, and other updates that cannot be completed through automated systems
• 
  Research Tasks: Investigate potential errors, confirm correct application of laws, and determine when changes are not appropriate
• 
  Data Integrity: Ensure all updates account for compounding penalties and support accurate future sanctions
• 
  Correspondence Generation: Prepare notices that explain rescinded suspensions, restored records, or changes in eligibility
• 
  Information Handling: Retrieve digital images and work with multiple inquiry systems while protecting customer confidentiality

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with a 60-minute lunch.
• 
  Telework: You will not have the option to telework in this position.
• 
  Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• 
  Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.